Frequently Asked Questions

Everything you need to know about shopping with Smith and Quinn

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy for all unworn and unused items in their original packaging. Please visit our returns portal to initiate a domestic return or exchange.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products covered by a warranty?

Yes, all Smith and Quinn products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to include international shipping to more countries in the near future.